Your account
Payments, with a clear record.
Review your service, billing details and final amount before paying. Use your account to find payment records and invoices.
Before you pay
Available services and the final amount will appear in your account before checkout. Never enter card, banking or one-time password details in a counselling message.
Open payment recordsCheck the actual status
Closing checkout or seeing a bank debit does not by itself confirm a payment. Your account will show the result after it has been verified. If confirmation is pending, check its status before starting again.
Your invoice
When an invoice has been issued, it will be available with its payment record. It shows the service price, any coupon discount, taxable value, applicable tax and total. You can open and print it from your account.
A payment confirmation and an issued invoice are separate statuses. Email delivery is not enabled yet; your account remains the place to find issued invoices.
Service or refund questions
Cancellation and refund decisions depend on the service you purchased and its applicable terms. Closing your Via Glowbal membership does not itself cancel a payment or erase records that must be retained.
Contact Via GlowbalIf checkout does not finish
I closed checkout, or my internet stopped
Open your payment records and check the existing order before trying again. Closing the payment window does not prove that a bank payment failed.
The bank debited me, but the order is pending
Do not make another payment immediately. Check the order again and contact us with the order reference if it remains unresolved. Bank reversal and refund times depend on the payment method and provider; we cannot promise an automatic or immediate reversal.
An attempt failed
A failed attempt and a confirmed payment are separate records. Check the latest order status before retrying. A later verified payment confirmation takes precedence over an earlier failed attempt.
My coupon is no longer available
Offers may have an expiry, eligible services, a minimum price and usage limits. Starting an accepted order reserves an offer use while that payment is pending. Its quoted amount stays attached to that order.
I paid, but the invoice needs review
Your payment record remains available while the invoice is reviewed. Please contact us using its order reference; do not pay again to obtain an invoice.